Shipping policy

SHIPPING POLICY

Last updated: September 11, 2026

Thank you for shopping with STADIVM. We are committed to providing clear, reliable, and trackable delivery for every order.

ORDER PROCESSING

Orders are generally processed within 1โ€“3 business days. Business days are Monday through Friday and exclude federal holidays.

Once an order has been processed and transferred to the shipping carrier, the customer will receive a shipping confirmation email with tracking information.

PRODUCT ORIGIN AND DELIVERY TIMES

STADIVM offers products from two fulfillment categories:

  1. U.S. STOCK

Products identified as shipping from Oregon or from within the United States are generally delivered within 3โ€“7 business days after processing.

Orders may be shipped using USPS, UPS, FedEx, or another reliable U.S. carrier.

  1. GLOBAL PRODUCTS

Products identified as Global Products may be shipped directly from an international fulfillment partner.

Estimated delivery within the United States is generally 9โ€“15 business days after processing. Delivery may take longer during holidays, severe weather, carrier disruptions, customs inspections, or periods of unusually high demand.

The estimated delivery time is displayed for planning purposes and is not a guaranteed delivery date.

SHIPPING COSTS

Available shipping methods and charges, including any free-shipping offers, are displayed during checkout before payment is completed.

TRACKING INFORMATION

Tracking information will be emailed when it becomes available. Tracking activity can sometimes take 2โ€“5 business days to update after the shipping label is created, especially for international shipments.

MULTIPLE SHIPMENTS

An order containing products from different fulfillment locations may arrive in separate packages. When this happens, the customer may receive more than one tracking number. There is no additional shipping charge unless one was clearly disclosed during checkout.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact us immediately at stadivm.info@gmail.com. We will attempt to update the address before the order is processed, but changes cannot be guaranteed after fulfillment has begun.

STADIVM is not responsible for delays or delivery failures caused by incomplete or incorrect addresses provided by the customer. Additional shipping charges may apply when a returned package must be shipped again.

DELAYS

Shipping and delivery times are estimates. Delays may occur because of weather, holidays, customs processing, transportation disruptions, carrier delays, or other circumstances outside our reasonable control.

If an order has not shown tracking movement for an extended period, please contact us so we can review the shipment with the carrier or fulfillment partner.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Confirm the shipping address on the order.

  2. Check around the delivery location and with household members or neighbors.

  3. Contact the shipping carrier.

  4. Contact STADIVM at stadivm.info@gmail.com.

We will assist with available carrier information and any eligible claim. However, STADIVM cannot guarantee replacement or reimbursement for packages confirmed as correctly delivered by the carrier.

DAMAGED, INCORRECT, OR MISSING ITEMS

Inspect your order after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us within 3 calendar days of delivery at stadivm.info@gmail.com.

Include your order number, a description of the issue, and clear photographs of the item and packaging. We will review the request and provide instructions in accordance with our Refund Policy.

INTERNATIONAL DESTINATIONS

Shipping to selected international destinations may be available during checkout. International delivery times vary by destination and customs processing.

Customers outside the United States are responsible for any applicable import duties, taxes, customs charges, or local fees unless otherwise stated during checkout.

ORDER CANCELLATIONS

Cancellation requests must be submitted as soon as possible. We will attempt to cancel the order before fulfillment begins, but cancellation cannot be guaranteed after an order has entered processing or has been shipped.

CONTACT US

If you have questions about shipping or an existing order, contact:

STADIVM
Oregon, United States
Email: stadivm.info@gmail.com
Customer Service: Mondayโ€“Friday, 9:00 AMโ€“6:00 PM Pacific Time