FAQ

Frequently Asked Questions

Where is STADIVM located?

STADIVM is an online store based in Oregon, United States. Our team provides customer assistance from Monday through Friday, from 9:00 AM to 6:00 PM Pacific Time.

Are your branded products authentic?

We source our branded merchandise from trusted U.S. retailers. Our catalog also includes selected international items that are clearly identified as Global Products.

Where do your products ship from?

Products may ship from our U.S. inventory or from selected international fulfillment partners. The applicable origin and estimated delivery time are displayed on the product page.

How long does order processing take?

Orders are generally processed within 1–3 business days. Business days are Monday through Friday and exclude federal holidays.

How long does delivery take?

U.S. Stock products are generally delivered within 3–7 business days after processing.

Global Products are generally delivered within 9–15 business days after processing.

Delivery times are estimates and may be affected by holidays, severe weather, carrier disruptions, customs inspections, or other circumstances outside our control.

How much does shipping cost?

Available shipping methods and charges, including any free-shipping offers, are displayed during checkout before payment is completed.

Will I receive tracking information?

Yes. We will send a shipping confirmation email with tracking information when it becomes available. Tracking activity can sometimes take 2–5 business days to update after the shipping label is created.

Can products from the same order arrive separately?

Yes. Products shipped from different fulfillment locations may arrive in separate packages, and you may receive more than one tracking number.

Can I change or cancel my order?

Contact us as soon as possible at stadivm.info@gmail.com. We will attempt to make the requested change or cancellation before fulfillment begins, but it cannot be guaranteed after an order has entered processing or has shipped.

What is your return policy?

You may request an eligible return within 14 calendar days after your order is marked as delivered. The product must be unused, unworn, unwashed, complete, and returned with its original packaging, tags, accessories, and manuals.

A return must be approved before the product is shipped back. Please review our complete Refund Policy for eligibility requirements and exclusions.

What should I do if my order arrives damaged, defective, incorrect, or incomplete?

Contact us within 3 calendar days of delivery at stadivm.info@gmail.com. Include your order number, a description of the issue, and clear photographs of the product and packaging.

Do you ship internationally?

Shipping to selected international destinations may be available during checkout. Delivery times vary by destination and customs processing. Customers may be responsible for applicable import duties, taxes, customs charges, or local fees unless otherwise stated during checkout.

What payment methods do you accept?

The available payment methods are displayed during checkout. Payments are processed securely through the payment providers available on our Shopify store.

How can I contact STADIVM?

Email: stadivm.info@gmail.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time

Our team will respond as soon as possible during regular business hours.